Return and Refund Policy
Return and Refund Policy
At LoveBondGift.store, we take great care in creating custom-made gifts with love and precision. Due to the personalised nature of our products, we do not offer refunds. However, we do provide exchanges or store credit under specific circumstances.
1. Exchange and Store Credit Policy
1.1. We only allow exchanges or store credit for items that are received in a damaged condition or if the wrong product was delivered. 1.2. To request an exchange or store credit, customers must contact us within 3 days of receiving their order. 1.3. Requests must include clear photos of the damaged or incorrect item along with the order number. 1.4. All items must be returned in their original packaging and unused condition.
2. Process for Exchange Requests
2.1. Email us at support@lovebondgifts.store with the subject line "Exchange Request - Order #[Order Number]". 2.2. Provide detailed information, including images of the damaged or incorrect product. 2.3. Once approved, we will provide return instructions. 2.4. After receiving and inspecting the returned product, we will process the exchange or issue store credit.
3. Return Shipping
3.1. Customers are responsible for return shipping costs unless the item is defective or incorrect. 3.2. We recommend using a trackable shipping service, as we are not responsible for lost returns.
4. Non-Exchangeable Items
4.1. Since all orders are custom-made, we do not accept returns for reasons other than damage or incorrect delivery. 4.2. Products that have been used, washed, altered, or not in their original packaging will not be eligible for exchange.
5. Processing Time
5.1. Once the returned item is received and inspected, exchanges or store credit will be processed within 5-7 business days. 5.2. Store credit will be issued as a discount code for future purchases.
6. Contact Us
If you have any questions regarding our return and refund policy, please reach out to us at support@lovebondgifts.store.
By purchasing from LoveBondGift.store, you acknowledge that you have read and agree to our Return and Refund Policy.